Policy Overview
Last Reviewed August 29, 2025
Nest Bedding ("Nest Bedding," "we," "us," or "our") respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, disclose, and protect your personal information when you visit www.nestbedding.com (the "Website").
By using our Website, you agree to the practices described in this Privacy Policy. If you do not agree with our practices, please do not use our Website.
1. Scope of This Policy
This Privacy Policy applies solely to information collected through our Website. It does not apply to information collected through other means (e.g., offline interactions or third-party websites linked from our Website).
We do not sell our products outside North America, and this policy is crafted to comply with U.S. and Canadian laws including CCPA-CPRA, VCDPA, CPA, UCPA, and other applicable privacy statutes.
2. Information We Collect
We collect the following types of personal information:
a. Directly Provided Information
- Name
- Email address
- Shipping/billing address
- Phone number (optional)
- Order information
- Any information you submit via forms or checkout
b. Automatically Collected Information
We also automatically collect device and browsing information (such as IP address, browser type, and pages viewed) for analytics and performance optimization. This is done through cookies and pixels.
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
c. Customer Support Information
If you contact our support team via phone or email, we may retain those interactions in our CRM solely for support purposes. This data is not used for marketing or analytics and remains segregated.
3. How We Use Your Information
We use your personal information to:
- Provide and manage our products and services
- Process and ship orders
- Respond to inquiries and customer service requests
- Send marketing communications (if you opt-in)
- Improve website functionality and user experience
- Fulfill legal obligations
We do not use personal data from customer support interactions for marketing purposes.
4. Cookies, Pixels & Tracking Technologies
Our Website uses cookies and similar tracking technologies to personalize and enhance your experience.
Upon visiting our Website, you are presented with a Cookie Consent Popup that allows you to:
- Accept or reject cookies
- Modify your cookie preferences by type:
- Strictly Required
- Analytics & Statistics
- Marketing & Retargeting
- Functional
We honor your cookie choices and allow modifications at any time. You can adjust preferences at any time. We do not sell your personal information. To request the removal of your information, visit our US Laws Compliance page.
5. SMS Marketing & Text Notifications
We send SMS messages related to orders, abandoned carts, and promotions through our provider, Klaviyo.
By entering your phone number during checkout or opting into SMS notifications, you consent to receive text messages from us. You may receive up to 30 texts per month.
You may opt out at any time by replying STOP, QUIT, UNSUBSCRIBE, or similar keywords. Once you opt out, your phone number is removed from SMS communications in accordance with Klaviyo’s compliance policy.
Message and data rates may apply. For help, reply HELP or contact us at customerservice@nestbedding.com.
6. Third-Party Service Providers
We share your data with trusted third parties who help us operate and improve our services. These include:
- Shopify: e-commerce platform
- Klaviyo: email and SMS communications
- Google: analytics and marketing
- Meta (Facebook/Instagram): advertising and retargeting
- Pinterest: marketing
- Yelp: reviews and business listing
These service providers process your information only as necessary to provide their services and are bound by data protection agreements.
We do not sell or rent your personal information to any third party.
7. Links to Other Sites
Our Website may contain links to other websites. We are not responsible for their privacy practices or content. You are encouraged to read their privacy policies before providing any information.
8. Security Measures
We take the security of your information seriously. Measures include:
- SSL encryption for data transmission
- PCI-compliant payment processing
- Limited employee access to personal information
- Secure servers and firewalls
In the event of a data breach, we will notify affected individuals and authorities as required by law, typically within 72 hours.
9. Children’s Privacy
Our Website is intended for users over the age of 18. We do not knowingly collect information from children. If we discover such data has been collected, we will delete it within 10 business days.
10. Your Rights and Choices
Residents of states with privacy laws (CA, VA, CO, CT, UT, etc.) have rights regarding their personal data.
You may:
- Request access to your data
- Request correction or deletion
- Opt-out of marketing
- Request data portability
- Exercise your right to be forgotten
Please visit our U.S. Laws Compliance Page to submit your request.
11. Changes to This Policy
We may revise this policy from time to time. Changes will be posted on this page with a new "Last Reviewed" date. For material changes, we may also notify you via email or homepage banner.
Archived versions of this policy are available upon request.
12. Contact Us
For questions or concerns about this policy, or to exercise your rights, contact us:
- Email: customerservice@nestbedding.com
- Phone: 888-992-2001
Summary Privacy Notice
We collect your data to improve your shopping experience. You can opt out of marketing or request data removal at any time. We do not sell your information. To learn more, view our full Privacy Policy or visit US Laws Compliance.
