Nest Bedding mattresses are eligible for a mattress exchange to a new model after our required 30-day adjustment period and within 365 days of the delivery date of your original mattress. A mattress exchange is available once per mattress and within the 365-night trial. If you purchased a mattress with a Lifetime Renewal Exchange, a free comfort exchange is available once per mattress and may be exchanged outside of your 365-night trial. Once the LRE has been used, a new comfort layer may be purchased separately outside of your sleep trial.

Nest Bedding requires that you use a properly supportive foundation for your new Nest Bedding mattress. The use of flexible foundation, bowed slat foundation and traditional box foundations will void all return, exchange and warranty privlages.

Once approved to exchange, you have 30 days to complete the process. After 30 days, a new request to exchange must be submitted. Exchange requests will not be approved if the mattress is damaged or destroyed.

Read more in our Terms of Service.

Yes, if switching to an entirely new mattress. You may purchase the exchange mattress with free shipping to the contiguous United States. An exchange purchase can be initiated by contacting Nest Bedding Customer Service at customerservice@nestbedding.com, by visiting our website at www.nestbedding.com, or through a Nest Bedding showroom near you.

Certain Nest Bedding mattresses have zippered tops, allowing the internal comfort layer to be exchanged and thus saving our planet from yet another mattress in our overfilled landfills. Comfort layer exchanges (on applicable mattresses with zipper tops) are free (unless otherwise noted) and may be purchased separately outside of your sleep trial. Shipping is free to the contiguous United States.

Read more in our Terms of Service.

Once you receive the exchange mattress, you may initiate the return of your first mattress for a full refund of the original item’s purchase price or cost.

Please refer to the return instructions found above for further details.

Read more in our Terms of Service.

The 365 Night Trial on mattresses does not extend or shorten once an exchange is received. Your 365 Night Trial will expire at 365 days from the day you received your mattress.

*Nest Bedding luxury mattresses purchased before October 21st, 2021 are eligible for returns for comfort reasons within 100 nights of the delivery date of that particular mattress.

Read more in our Terms of Service.

Qualifying Nest Bedding mattresses (Sparrow, Owl, Starling, or Finch) are designed with a zipper to access comfort layers and come with the Lifetime Renewal Exchange or LRE. The LRE is a one-time free layer exchange to either the same comfort layer or another comfort layer of your choosing. If you purchased a mattress with a Lifetime Renewal Exchange, a free comfort exchange is available once per mattress and may be exchanged inside or outside your 365-night trial. Once the LRE has been used, a new comfort layer may be purchased separately on our website or if you contact our customer service. If you would like to use your LRE, please contact customerservice@nestbedding.com.

Read more in our Terms of Service.

Most of our mattresses are designed so that we can decrease as much waste in the world as possible. If you are on one of our adjustable mattresses, we hope that you've had a chance to exchange to an alternative firmness before deciding to return.

Thank you for giving your Nest Bedding mattress a fair chance and trying out the best for at least 30 nights. To initiate a return, please reach out to our Customer Service team through the form here, visit the store you purchased from, or you can email us directly at customerservice@nestbedding.com. We will request some basic information to help diagnose your sleep issues, and often we will request pictures of your mattress, pictures of the legal tag and the base that supports it.

Nest Bedding requires that you use a properly supportive foundation for your new Nest Bedding mattress. The use of flexible foundation, bowed slat foundation and traditional box foundations will void all return, exchange and warranty privileges.

Once approved for a return, you have 30 days to complete the process. After 30 days, return privileges are forfeit.

Once approved for return, we will provide you with a donation, disposal or pick-up option. The mattress must be in good condition to be eligible for return (e.g., no stains, tears or soiling odors). We'll verify it is clean and returnable from the pictures that we've requested. Nest Bedding works with charitable organizations and 3rd party disposal services. Alternatively, you may donate to the charitable organization of your choosing upon approval from our Nest Bedding team. We hope that your returned mattress can go to a good cause as we want to keep as many mattresses out of our landfills as possible.

Once you receive your donation receipt or proof of disposal, we'll issue a refund.

All white glove delivery, set-up service fees or shipping fees once concluded with your order are considered a non-refundable charge and will be excluded from your final refund.

*Exterior Damage Policy: Any exterior damage to the mattress, including but not limited to stains, rips, tears, and the presence of bedbugs, will void all return privileges, as these are considered external conditions that are unrelated to comfort.

Read more in our Terms of Service.

Your new Nest Bedding mattress comes with our industry leading 365-night sleep trial. The trial begins on the date you receive your mattress and cannot be extended or paused. Please note that our mattress return policy allows for one mattress return per customer, per calendar year from the date of purchase.

*Nest Bedding luxury mattresses purchased before October 21st, 2021 are eligible for returns for comfort reasons within 100 nights of the delivery date of that particular mattress.

Children's mattresses, including the Puffin mattress (formerly known as the BKB), the Lark mattress, and the Stork mattress (formerly known as the Certified Organic Crib Mattress) are excluded from the 365 Night Sleep Trial. These kids and baby mattresses must be returned within 30 days of receiving the product.

Read more in our Terms of Service.

Your body needs time to adjust to a new mattress, just like your feet need time to adjust to new shoes, so expect some aches and pains in the process. We ask that you give your mattress a try for 30-nights minimum before initiating a return.

But, if you are feeling uncomfortable, please reach out to us so we can help you sleep more peacefully. Sleeping well isn't just about a new bed and we've been doing this for a very long time. Our Expert Nestologists are standing by to help you.

Returns initiated on unboxed mattresses, prior to the 30th night, will incur a disposal fee.

Read more in our Terms of Service.

Once we've approved your return request, you have 30-days to complete the return. Beyond the 30-days, return privileges are forfeit.

Read more in our Terms of Service.

Mattresses left compressed in their packaging for over 30 days may not expand properly. Mattresses compressed over the 30 days are at risk of warranty infringement. Please expand your mattress within 30 days of delivery.

Is your mattress on the right kind of foundation? Nest Bedding mattresses are designed to work with mostly all foundations, except those that flex when pressure is applied. Traditional box springs and flexible slat systems change the intended feel of your mattress, which is why we require a solid foundations, with slats every four inches at a maximum.

Read more in our Terms of Service.

This limited warranty applies to the original purchasers of the Nest Bedding mattress from Nest Bedding stores, online or authorized retailer. This Limited Warranty is not transferable to any subsequent owners of such mattress.

Mattresses left compressed in their packaging for over 30 days may not expand properly. Mattresses compressed over the 30 days are at risk of warranty infringement. Please expand your mattress within 30 days of delivery.

Nest Bedding requires that you use a properly supportive foundation for your new Nest Bedding mattress. The use of flexible foundation, bowed slat foundation and traditional box foundations will void all return, exchange and warranty privlages.

Read more in our Terms of Service.

The Nest Bedding Mattress Warranty covers all defects as defined below for as long as you own your Nest Bedding mattress.

Read more in our Terms of Service.

MAKING A WARRANTY CLAIM
To submit a claim relating to a defect in your Nest Bedding mattress, please contact us here, at customerservice@nestbedding.com or by the store of purchase and give us the following:

The order number and/or the first and last name of who placed the order.
A brief description of what is going on with the mattress.
A photo or short video documenting the issue you are experiencing.

Read more in our Terms of Service.

In the event that we in our sole discretion determine that your Defect is legitimate as per this Limited Warranty, your sole remedy will be a repair or replacement of your mattress with a comparable size and model mattress. In the event that your size and/or model is discontinued, we will provide the most comparable Nest Bedding mattress product available as a replacement at our sole discretion.

Read more in our Terms of Service.